Once you have been notified of a cancellation, you can agree or disagree with the reason they provided.
If you disagree with the reason and you don't want to cancel the task, you can decline the cancel request. If you choose to decline, it's a good idea to have a chat with the other person through private messaging so you can reach a resolution. Should there be a disagreement about a cancellation, contact us here so we can assist you with the next steps.
Although you may not agree with the reason for cancellation but agree that the task should be cancelled nonetheless, please accept the cancellation request so that the cancellation process goes through.
The feedback you have provided will be used by Airtasker in cases where there is a discrepancy, in order to correctly attribute the cause of the cancellation either to you or the poster, as these affect your Completion Rate. For more information on how it will affect your profile, check here.