How can I help you?
Understanding Airtasker
- What is Airtasker?
- What type of tasks can I get done with Airtasker?
- Who is a Tasker?
- Who is a Poster?
- What is the service fee?
- How to get started on Airtasker
See all 7 articles
Account & Profile
- What should I put in my profile?
- How do I add a profile photo to my account?
- How do I update my skills?
- How do I add a portfolio to my profile?
- ★ Changes to Task Alerts
- How do I change my account settings?
- How do I set up task alerts?
- I forgot my password, how do I reset it?
- How can I get SMS notifications?
- How do I manage my notification preferences?
See all 7 articles
- Airtasker Badges
- What are badges? How can I get them?
- Do I need a licence or qualification for tasks?
- I can't update my profile because I have multiple Badges, what do I do?
- What is the Digital ID badge?
- What is a Police Check Badge?
See all 13 articles
Helpful tips
Post a task
- How do I post a task?
- What is the maximum task price?
- How far ahead can I schedule a task?
- What's a must-have?
- How do I know how much to pay for a task?
- What if I need more than one Tasker?
See all 8 articles
Make an offer
- Everything Taskers should know about making an offer
- How do I make an offer?
- How do I place my first offer?
- How should I decide what price to offer?
- How can I change my offer?
- How can I view all of my open offers?
See all 10 articles
Payments
- What is Airtasker Pay?
- How do I manage my payment settings?
- How can I increase the price once the task is assigned?
- How do I decrease the price?
- I don't agree with an increase price request, what do I do?
- How do I check my payment history?
See all 10 articles
- Poster information about pricing and payments
- Why do I need to add a payment method to assign a task?
- What are the payment methods on Airtasker?
- When should I release payment?
- How do I release payment to the Tasker?
- How long will my refund take?
See all 10 articles
Changes & Cancellations
- Everything you should know about making changes to tasks
- How do I edit my task?
- How do I reschedule a task?
- What happens if my task is overdue and I need an extension?
- Can I reassign my task to someone else instead?
- Everything to consider when cancelling a task
- How do I cancel a task?
- I used my coupon on a task that was then cancelled. What happens next?
- I have received a cancellation notification what should I do?
- I don’t agree with the cancellation reason what should I do?
- Can I withdraw my cancellation request?
Communication
- How to communicate well on Airtasker
- Why can't I post my phone number or email?
- How do I respond to comments on a task?
- How do I discuss a task before assigning it?
- How do I send a private message?
- What should I do if someone isn't responding to my messages?
See all 7 articles
Ratings & Reviews
Community Guidelines
- What are the Community Guidelines? Where can I read them?
- How can I report an inappropriate task or comment?
- What happens if I breach the Community Guidelines?
- What is subcontracting?
- Are there any task posting guidelines?
- What are unacceptable behaviours on Airtasker?
See all 11 articles
Something went wrong
- I'm doing tasks. What are some safety tips I should follow?
- Task information: Alcohol related tasks
- Safety checklists for Taskers
- I'm having trouble with my task, what should I do?
- What is Airtasker's dispute process?
- What should I do in the dispute process?
- Airtasker’s dispute process Stage 1 - Reach out
- Airtasker’s dispute process Stage 2 - Let Airtasker know what’s happened
- Airtasker’s dispute process Stage 3 - Mediation with Airtasker Support
See all 7 articles
Insurance & Tax
Technical issues
Get in touch
Instant Claim and Bookings
- What are Instant Claim tasks?
- How can I get an Instant Claim task?
- How does the service fee work with Instant Claim tasks?
- What happens if I cancel Instant Claim tasks?
- Can I make changes on Instant Claim tasks?
- Why did that Instant Claim task disappear?
- What is a booking?
- How do I make a booking?
- What Taskers can do bookings? How are they chosen?
- How does pricing and payment work for bookings?
- Why can't I see my booking anymore?
- What do I do if my booking doesn't go as planned?
See all 7 articles