How do I report a user and request their account be restricted?

Why report a user and request an account restriction?

If you are a Poster and something has gone wrong during or after an assigned task, this is the right article to use. You can report the other user and ask for their account to be restricted if you have experienced or witnessed safety concerns, misconduct, fraud, inappropriate behaviour, harassment, or any other activity that may breach Airtasker's policies.

What information should I include in my report?

To help us review your report quickly and accurately, please include as much detail as possible, such as the other user's profile details, the task details, the date and time of the incident, a clear description of what happened, and any messages, photos, screenshots, offer or quote history, in-task messages, or other evidence that support your report.

How do I submit the report?

You can submit your report through Airtasker's support channels. Contact our support team through the Help Centre Submit a request or the support option available in your account, and provide the details of your concern. If the issue is urgent or involves immediate safety risk, contact local emergency services first.

Will task payment or completion be affected while a report is under review?

A report under review may affect task payment or completion depending on the circumstances and the outcome of the review. In some cases, payment may be paused or task completion may be delayed while we assess the report. We will let you know if any action is needed from you.

What should I do with the active task while the report is being reviewed?

If the task is still in progress, consider whether it is safe and appropriate to continue. In some cases, you may choose to block private messages, cancel the task, or leave it as is while the report is reviewed. If you are unsure what to do next, contact Airtasker Support for guidance. If there is an immediate safety concern, do not continue the task and contact local emergency services first.

What happens after I submit a report?

Once your report is submitted, Airtasker will review the information provided and may look into the account activity, task details, messages, and any supporting evidence. We may contact you if we need more information to complete the review. Depending on the circumstances, action may be taken on the reported account in line with our policies.

What outcome and timeline should I expect?

Review times can vary depending on the nature of the report, the amount of information provided, and whether further investigation is needed. In some cases, we may be able to act quickly; in others, it may take longer to complete the review. We take all reports seriously and aim to assess them as promptly as possible.

Will I be told the outcome?

For privacy and safety reasons, we may not be able to share full details of the outcome or any action taken on another user's account. However, you can be assured that all reports are taken seriously and reviewed carefully by our team.