How do I report a possible technical problem?

If you're having trouble with a feature or functionality on the platform, please let us know so we can look into it.

Before you submit a report, it might be helpful to check out our troubleshooting tips in these articles:

• I can't log in
• I can't sign up
• The app isn't working
• The site isn't working

If the issue persists after trying the troubleshooting steps, please reach out to us with the following details:

1. Detailed description - What were you doing when the issue occurred? Did you see any error messages? What did you expect to happen instead?
2. Device information - Were you using a mobile browser, Android app, iOS app, or the desktop site? Which browser or app version were you on?
3. Screenshots - If possible, please take screenshots of the screens where you encountered the issue, including any error messages.

Report an issue