If a feature or functionality is not working as expected when using the platform, please report it to us so we can start investigating.
Before submitting a report, it is also advisable that you check our troubleshooting tips in these articles:
If you still experience the problem after performing the suggested troubleshooting, you can contact us with the following information:
- Detailed description - What were you trying to do when you experienced the issue? Did you encounter any error messages? What did you expect to happen instead?
- Device information - Were you using a mobile browser, Android app, iOS app or the desktop site? What browser or app version?
- Screenshots - Wherever possible, try to take screenshots of the screens where you experienced the issue. This includes any error messages that pop up.
Submit the above information in a ticket by clicking the link below. Please select "Technical Issue" as the topic.