We're thrilled that you're interested in creating a member account with Airtasker! If you encounter any issues during the sign-up process, we've got some troubleshooting techniques that can help you out.
Let's get you up and running:
To troubleshoot technical issues, start by:
- Make sure you're using the latest version of the app or accessing the website on a modern browser. Please note that Windows Explorer 8 won't work, so it's best to use a more recent browser.
- If the issues persist, try uninstalling and reinstalling the app or clearing your cache and cookies if you're using a browser.
To troubleshoot email-related issues, consider the following:
- Airtasker allows only one account per user, so make sure you're not trying to use an email address that's already associated with another account. If you're unable to access your original account, we have some handy tips that can assist you (check them out here).
- Double-check that there are no unnecessary spaces around your email address or intended password.
- If you're reactivating an account, please use the "Log In" option instead, or feel free to reach out to us if you're facing any difficulties.
If the issue persists despite these troubleshooting steps, please take screenshots of any error messages you encounter and get in touch with our support team for further assistance. You can easily contact us by clicking here.