How to communicate well as a Tasker – Airtasker Support Centre

Effective communication between Customers and Taskers is key for a smooth Airtasker experience. Taskers should update their notification preferences for timely alerts. When making an offer, they can use the comments feature to ask questions and demonstrate their suitability. After being assigned, sending a private message can reassure the Customer and help with logistics. Finally, leaving a genuine review after the task fosters community trust and transparency.

Communication is key to having a great task experience. When Customers and Taskers keep in touch on a regular basis and have aligned their expectations, everything goes smoothly throughout the entire process. To help you communicate effectively, we’ve put together the below tips.

Before making offers: Check your notification preferences

We wouldn’t want you to miss out on anything! Make sure your notification settings are current, so you receive updates about communications regarding the tasks you're interested in. You have the option to receive instant alerts on your smartphone, or through SMS or email.

When making an offer: Use the comments feature

Comments are required when you place an offer, but you are also free to use them to ask for more information from a Customer or to highlight why you are a good fit for the task.

Additionally, you can also share photos in the comments section to showcase your skills through your portfolio or examples of past work. Keep in mind that posting comments may only be possible once you’ve finished filling out all your details like your date of birth, billing address, bank account, mobile number, and profile picture.

When assigned to a task: Send a private message

It’s a good practice to send a private message to the Customer as soon as you’re notified that you’ve been assigned to a task. This gives the Customer—especially first-timers—more reassurance that they have made an excellent choice.

This is the perfect time to start organising the logistics of the task by confirming details like the specific time, location and task requirements. It's also recommended to keep your conversations on the Airtasker platform for record-keeping purposes, just in case any issues arise.

When the task is complete: Leave a review

Once you’ve finished the task and payment has been released, leave a genuine review of your experience. It contributes to community trust while helping to maintain transparency in the Airtasker platform.

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