Having problems verifying my account, what should I do?

Just a heads up, this information is relevant for Australia and New Zealand ONLY.

Due to recent legislative changes, platform operators like Airtasker are required to collect certain information and report earnings made through Airtasker to relevant tax authorities.

As verification is required for legal compliance, if you do not verify your account, all future earnings will be withheld until verification is complete.

If you have not started verification yet, see our step-by-step guide: How do I verify my identity?

We are here to help if you encounter any issues with the verification process. Below are some common troubleshooting solutions if you're experiencing an issue.

Verification works on both the app and website. To start, go to your profile picture, then Settings, then Verify Account.

If you still encounter issues not addressed by the troubleshooting options below, please get in touch with our support team and we will be happy to assist.

Common issues and easy solutions:

Trouble verifying your photo ID

Try these steps:

• Make sure you have good lighting
• Hold your camera steady
• Ensure the photo isn't blurry

We can only verify an ID if it's captured clearly. If your photo isn't verified, you'll receive feedback with a specific reason, such as poor lighting. Fix the issue and try again.

Mismatched information (first name, last name or date of birth)

• Use your legal name
• Make sure your details match your ID document and Airtasker account
• If your profile name does not match your ID, contact Airtasker support to update your name before you try again
• Double-check your details and confirm your submission

If there is a mismatch, you cannot verify your account. Make sure the details you've entered are correct and match your ID document and Airtasker account before trying again.

Can't see the Verify Account option?

The Verify Account option may not appear if your account is not yet eligible or if you still need to complete another step first.

Try these steps:

• Update to the latest version of the app or refresh the website
• Log out and log back in
• Check again under your profile picture, then Settings, then Verify Account
• If it still does not appear, contact support for help

Unable to verify the photo (lighting or user error)

Try these steps:

• Use good lighting
• Follow the instructions carefully

If your photo isn't verified, you'll receive a specific reason, such as poor lighting or incorrect positioning.

ID is linked to another account

Your ID verification may fail if the identification document you submitted has already been verified on another Airtasker account. For security reasons, a single ID can only be linked to one account at a time.

If you believe this is an error or you no longer have access to the other account, please contact Airtasker Support for assistance.

What happens if I fail ID verification?

If you do not successfully verify your account after 3 attempts, your account will be flagged for review and you may receive an email with the next steps.

Please note that although you will be able to continue making offers and completing tasks, all payouts for tasks completed will be withheld until you complete account verification.