Why am I being asked to set an expiry time on my offer?

Sometimes, a Customer might accept an offer after your availability has changed, which can lead to cancellations and a poor experience for everyone involved.

So to help increase trust and reliability in the Airtasker marketplace, you can now set an expiry time on some offers.

Setting an expiry time helps ensure that your offer is only available while you’re still able to complete the task, reducing the risk of last-minute changes. It can also help ensure that when you’ve made a great offer, Customers don’t sit on it too long. Our tests indicate that Taskers are getting assigned over 20% faster.

Which tasks require me to set an expiry time on my offer?

Setting expiry times on offers is a new feature we’re testing. You’ll only see this on a random selection of tasks, and we’ll prompt you to set an expiry time when it applies.

What happens when my offer expires?

Once your offer expires, the Customer can no longer assign the task to you unless you choose to update your offer. Your offer will still appear on the Task Details page, but it will be clearly marked as expired.

Can I change or extend the expiry time on my offer?

Yes. At any point during your conversation with the Customer (even after your offer expires), you can change or extend the expiry time on your offer. All you need to do is edit the offer, choose a new expiry time and resubmit it.

What expiry time should I set?

To make things easier, we include a recommended expiry time based on what we know about the task category. This helps increase the chances of a successful outcome for both you and the Customer.

You’ll also have the option to choose an expiry time — up to 7 days ahead — based on your schedule and how long you want your offer to remain active. For example:

If your availability is limited (e.g. you’re only free today), you might set a short expiry time

If you’re more flexible, you can set a longer expiry to give the Customer more time to respond.

Will the Customer receive any reminders before my offer expires?

Yes. Customers will receive a reminder via email and push notification (if enabled) around one hour before your offer is due to expire. This gives them a final heads-up and encourages them to act before the deadline.

You are welcome to give your Customers a friendly reminder at any point, but please remember to follow Community Guidelines and be mindful not to overwhelm Customers.