Having problems verifying my account, what should I do?

Just a heads up, this information is relevant for Australia and New Zealand ONLY. 

Due to recent legislative changes, platform operators, like Airtasker, are required to collect certain information and report on earnings made through Airtasker to relevant tax authorities.

As verification is required for legal compliance,  if you do not verify your account, all future earnings will be withheld until verification is complete.

We are here to help if you encounter any issues with the verification process.  Below are some common troubleshooting solutions if you’re experiencing an issue.

If you still are encountering issues not addressed or resolved by the troubleshooting options, please get in touch with our support team and we will be happy to assist.

Common issues and easy solutions:

Trouble verifying your photo ID

• Make sure you have good lighting

• Hold your camera steady

• Ensure the photo isn’t blurry

We can only verify an ID if it’s captured clearly. If your photo isn’t verified, you’ll receive feedback with a specific reason (e.g., poor lighting).  Try to resolve the issue and try again.

Mismatched information (First name/Last name/Date of birth)

• Use your legal name

• Edit your tax information in Trolley or ensure your details match

• Double-check your details and confirm your submission

If there’s a mismatch of information, you cannot verify your account.   Please make sure that the details you’ve entered are correct and match your ID document and Airtasker account.

Unable to verify the photo (Lighting/User error)

• Use good lighting

• Follow the instructions carefully

If your photo isn’t verified, you’ll receive a specific reason (e.g., poor lighting or incorrect positioning).

What happens if I fail ID verification?

If you do not successfully verify your account after 3 attempts, your account will be flagged for review and you may receive an email with the next steps.

Please note that although you will be able to continue making offers and completing tasks, if you do not successfully verify your account by 30 October 2024, all payouts for tasks completed will be withheld until you complete account verification.