Task cancellations create a negative experience for customers, leading to fewer posted tasks and fewer opportunities for Taskers to earn money.
We know that sometimes things go wrong and tasks need to be cancelled. To help you avoid this as much as possible, we’ve created the following tips for Taskers to minimise their task cancellations and maximise their earnings.
If something comes up and your availabilities no longer match the customer, you should communicate with them to discuss other possible times for the task. It’s important that you try to reschedule the task before requesting or accepting a task cancellation.
Ask questions before making an offer
If you need more information to decide on a price or whether you can complete a task, break that down into a set of questions that you can ask in the comments section. You can also ask for pictures that will help you scope out the task and diagnose what needs doing.
For example: if you are doing a gardening task, and your offer changes depending on how overgrown the area is, you should ask for pictures to scope out the area before making your offer. Similarly, if the state of a house changes your offer for cleaning, you should ask about what condition it’s currently in.
Keep track of your offers
Be mindful of the offers you place. If you’re assigned to a task or your schedule changes, update your existing offers where necessary.
Negotiate changes in price on Airtasker
If the scope of the task changes, and you’ve agreed on a different price with the customer, make the adjustments via Airtasker instead of cancelling or asking for cash instead. Make sure you document the agreement in the task PMs and use the increase price feature for any additional payment. If the price needs to be decreased, please reach out to our Support Team here.
Be proactive and consistent with your communication so you and the customer can align your expectations from the start. The earlier you set these expectations, the better - this can be done before making an offer by asking questions in the comments, through your offer itself, or when you’re assigned to the task.
Document any cancellations
If you must cancel the task, please record why in the task's private messages section. You can also take photos of the task that you think will help explain why you weren't able to complete the task. We’re here to help you if anything hasn’t gone to plan, so if you need help, please contact us here.