There are lots of answers available via our Help Center, but if you need more assistance with a specific enquiry, we’ve got your back!
For the quickest way to get assistance:
- Select the most appropriate form for your inquiry. This will allow your ticket to be routed to the correct team.
- Provide the email address registered for your Airtasker account.
- Provide as many details as you can. If you need assistance with a task, provide the task details such as the task title or name of the tasker/customer.
- When reporting an issue using the platform, it is best to provide a screenshot of the error.
To get in touch with us, submit a request through any of the following links below:
|Type of inquiry/request||Form|
|Account related (settings, profile, badges, etc)||Account form|
|Questions about a task (posted - cancelled), help with an ongoing task, Task issues/conflict||Task form|
|Payment related inquiry (price adjustment, refund request, outstanding payment or follow-ups)||Payment form|
|Questions or feedback about the Airtasker platform, how it works||General support form|
|Request from authorities and regulators||General support form|
|Need to submit documents||Submit supporting documents form|
|COVID related inquiries or feedback||COVID-19 inquiry form|
We’ll get back to you within 1-2 business days. Please check your junk/spam folder if you can’t see our response before then.
Please note that we don’t currently provide phone support.
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