Why do I see “Get Verified” on Airtasker’s mobile app when requesting payment?

If you’re a new Tasker in the US, you might see a persistent “Get Verified” message in the Airtasker app. Don’t worry, this should not prevent you from requesting payments.

 

Why this happens

• When you tap “Get Verified” on the mobile app, the Stripe pop-up appears.
• The “Get Verified” banner may stay visible if you haven’t completed all the steps.
• This typically occurs because Stripe, our payment provider, requires additional information—such as the last four digits of your SSN—to fully verify your account.

1. Open the Stripe verification pop-up when you see “Get Verified.”
2. Tap the “Edit” button under Personal Details.
3. Enter the last 4 digits of your SSN and tap Submit.
4. Wait for the status to update to Verified.
5. Tap Confirm to complete the process.
6. Once verification is complete, the “Get Verified” banner will disappear, and you can request payments normally.
7. Contact Support if you continue to have issues requesting payments.