These Airtasker Pro Pass Terms & Conditions (Pro Pass Terms) are between you and Airtasker UK Limited (Company Number 10905556) (Airtasker). These Pro Pass Terms govern the purchase, renewal and use of an Airtasker Pro Pass (as defined below). By purchasing, renewing, or using an Airtasker Pro Pass, you agree to these Pro Pass Terms, and agree that any use of the Platform is also subject to Airtasker’s Website Terms and Conditions available at www.airtasker.com/uk/terms/ (Website Terms) (collectively, the Terms).
1. About the Airtasker Pro Pass Membership
1.1 An Airtasker Pro Pass is a paid membership program that entitles the subscribed account holder (Pro Pass Member) to earn income by completing tasks on the Airtasker UK platform www.airtasker.com/uk (Platform) free of “tasker service fees” (as defined in the Website Terms) (Tasker Service Fees) up to the Fee-Free Threshold (as defined below) in each Pro Pass Period (as defined below) (Airtasker Pro Pass).
1.2 During an active Pro Pass Period, Pro Pass Members pay no Tasker Service Fees on the first £11,500 of gross tasker earnings earned through the Platform (Fee-Free Threshold) (the Membership Benefit).
1.3 Once the Fee-Free Threshold is reached, at such time, the Tasker Service Fees applicable to a Gold tier tasker will then apply to ongoing tasker earnings for the remainder of that Pro Pass Period.
1.4 Any other applicable fees and charges that are incurred in ordinary use of the Platform (such as “cancellation fees” (as defined in the Website Terms)) will continue to apply.
1.5 The Fee-Free Threshold applies to each Airtasker account and resets at the start of each Pro Pass Period. Any unused part of the Fee-Free Threshold does not carry over to a later Pro Pass Period.
2. Airtasker Pro Pass fees and term
2.1 The annual fee for an Airtasker Pro Pass is £990 (inclusive of VAT) (Airtasker Pro Pass Fee) and is payable in full at the time of purchase. The Airtasker Pro Pass Fee is fixed for the Pro Pass Period in which you pay it. Airtasker will make a valid VAT invoice for the Airtasker Pro Pass Fee available in an email sent at time of purchase.
2.2 An Airtasker Pro Pass is valid for 12 months from the date of payment of the Airtasker Pro Pass Fee (Pro Pass Period).
2.3 At the expiry of the applicable Pro Pass Period, the Airtasker Pro Pass will automatically renew for a successive 12-month period (being a new Pro Pass Period) unless the Airtasker Pro Pass is terminated before the renewal date, in accordance with these Pro Pass Terms.
2.4 By purchasing an Airtasker Pro Pass, you authorise Airtasker to automatically charge your nominated payment method (or another card on file) for the then current annual Airtasker Pro Pass Fee.
2.5 You are responsible for ensuring your payment details remain accurate and up to date. A failed or declined payment does not relieve you of your obligation to pay.
2.6 From time to time, we may offer different membership programs, and the fees and terms for those different memberships may vary. You will find details about the membership model you are subscribed to, the applicable membership fee and the next due date in your account.
2.7 Airtasker will email you at least 30 days before each renewal date, telling you the renewal date and the amount that will be charged.
3. Payments
3.1 An Airtasker Pro Pass can be purchased by any individual aged 18 years and over with an active Airtasker UK user account.
3.2 To purchase an Airtasker Pro Pass, you must visit the Airtasker Pro Pass Landing Page and follow the steps to purchase your Airtasker Pro Pass.
3.3 Airtasker Pro Pass cannot be purchased using gift cards, Airtasker credits, vouchers, or coupon codes.
3.4 Airtasker Pro Pass can only be purchased by the individual Airtasker account holder who will be the Pro Pass Member. Airtasker Pro Pass can not be purchased for any other individual or account.
3.5 Airtasker Pro Pass cannot be purchased through the Airtasker mobile application and must be purchased via the Airtasker website.
4. Cancellations and refunds
4.1 You may cancel your Airtasker Pro Pass renewal at any time using any of the following methods:
(a) Online self-service: follow the Cancel auto-renewal link in your Airtasker Pro Pass purchase confirmation email and complete the steps shown.
(b) Email: Alternatively, send your cancellation request from your account email address to propass@airtasker.com and our support team will manage your request.
To avoid being charged for the next Pro Pass Period, your cancellation must be completed at least 48 hours before your next renewal date. We will confirm your cancellation by email within one business day.
4.2 Airtasker Pro Pass are not refundable (except a pro rata refund may be extended in the event the Pro Pass program is discontinued by Airtasker during your relevant Pro Pass Period).
4.3 Cancelling your Airtasker Pro Pass means that your Airtasker Pro Pass will not automatically renew at the end of the Pro Pass Period. Cancelling an Airtasker Pro Pass does not entitle you to any credit, refund or exchange.
4.4 Subject to clauses 4.2, 5 and 6.2 and to the maximum extent permitted by law, Airtasker Pro Pass Fees are non-refundable, which may include circumstances where the Pro Pass Member account has been restricted or deactivated for misuse or deleted on request of the Pro Pass Member.
5. 14-day right of withdrawal
5.1 Where you purchase an Airtasker Pro Pass as a consumer, you may withdraw from your purchase within 14 days of the date on which the contract was concluded, unless clause 5.2 applies. If you have not earned any tasker earnings through the Platform in the current Pro Pass Period, Airtasker will refund the Airtasker Pro Pass Fee in full. Otherwise, where you asked Airtasker to start providing the Membership Benefit immediately, Airtasker will refund the Airtasker Pro Pass Fee less an amount proportionate to the Membership Benefit you have used, calculated as the proportion of the Fee-Free Threshold you have used at the time you tell us you are withdrawing. Where you did not ask Airtasker to start providing the Membership Benefit immediately, you are entitled to a full refund.
5.2 You lose the right to withdraw under clause 5.1 once you have used the whole of the Fee-Free Threshold, because the Membership Benefit will then have been fully provided to you. You acknowledged this when you purchased your Airtasker Pro Pass.
5.3 To withdraw within the 14-day period, contact propass@airtasker.com. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Airtasker will refund you within 14 days of the day on which we are told of your decision to withdraw, using the same payment method you used to pay.
6. Fair Use
6.1 Airtasker may monitor for, and/or impose restrictions to prevent, use outside of fair use, which may include, but are not limited to, the following:
6.1.1 Excessive, repetitive, or abusive behaviour.
6.1.2 Sharing access to or use of an Pro Pass Member account between other users or businesses outside of the account holder.
6.1.3 Behaviour that Airtasker reasonably determines to be fraudulent, exploitative or otherwise outside of ordinary Tasker use.
6.2 If Airtasker reasonably determines that fair use has been abused, Airtasker may issue a warning, temporarily restrict your Membership Benefit, or suspend or terminate your Airtasker Pro Pass or account. Except where the conduct involved fraud, dishonesty or public safety issues, Airtasker will tell you what it considers you have done, give you a reasonable opportunity to respond before terminating, and if it proceeds to terminate it will refund the unused part of the Airtasker Pro Pass Fee on a pro rata basis, less the value of any Membership Benefit you obtained through that conduct (for example, how much of the Fee Free Threshold has been utilised).
7. Account Use and Non-Transferability
7.1 Airtasker Pro Pass are non-transferable and may only be used by the Pro Pass Member.
7.2 You must not share your account credentials or allow any third party to access or use your Airtasker Pro Pass.
7.3 Any attempt to transfer, share, or misuse an Airtasker Pro Pass may result in immediate restriction, suspension, or termination of the account without any refund. Clause 6.2 applies to any such termination.
8. Suspension and Termination
8.1 If Airtasker reasonably determines that you have breached these Pro Pass Terms or Airtasker’s Website Terms, Airtasker may immediately restrict, suspend, or terminate your Airtasker Pro Pass or Airtasker account.
8.2 In the event that your Airtasker account is reasonably restricted, suspended, or terminated for breaching Airtasker’s Website Terms or Community Guidelines, you will not be entitled to any refund, credit, or compensation.
8.3 Airtasker reserves the right to accept or refuse any attempts to purchase or use an Airtasker Pro Pass, to the extent permitted by applicable law.
9. Changes to the Pro Pass Terms and Benefits
9.1 Airtasker may, in its reasonable discretion, change these Pro Pass Terms, the Membership Benefit, discontinue the Airtasker Pro Pass program or modify its pricing. However, if a change materially reduces the Membership Benefit during a Pro Pass Period you have paid for, you may cancel and Airtasker will refund the unused part of the Airtasker Pro Pass Fee on a pro rata basis.
9.2 As reasonably determined by Airtasker, where we make material changes to these Pro Pass Terms or the Membership Benefit, we will provide you with 30 days’ prior written notice, and such changes will not affect your right to cancel your Airtasker Pro Pass auto-renewal pursuant to clause 4.1 of these terms.
9.3 If any provision of these Pro Pass Terms is found invalid, void, or for any reason unenforceable, that provision is severable and does not affect the validity and enforceability of any remaining provisions.
9.4 Continued use of an Airtasker Pro Pass after changes take effect constitutes acceptance of the updated Pro Pass Terms.
10. Disclaimers and Liability
10.1 Holding an Airtasker Pro Pass does not guarantee that you will be assigned to any task/s, nor does it impact the Airtasker Services (as defined in the Website Terms) provided to you. It merely provides the Pro Pass Member with the Membership Benefit.
10.2 Subject to clause 10.4, Airtasker’s total liability to you arising out of or in connection with the Airtasker Pro Pass, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited in aggregate to the Airtasker Pro Pass Fee you paid for the Pro Pass Period in which the liability arose.
10.3 Airtasker is not liable for loss of profit, loss of revenue, loss of anticipated earnings, loss of business or business opportunity, loss of goodwill, or any indirect or consequential loss. This clause 10.3 does not apply if you are a consumer.
10.4 Nothing in these Pro Pass Terms excludes or limits Airtasker’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Nothing in these Pro Pass Terms affects your statutory rights.
11. Privacy
11.1 Personal information collected in connection with your Airtasker Pro Pass is handled in accordance with Airtasker’s Privacy Policy.
12. General
12.1 Airtasker Pro Pass cannot be used in conjunction with other offers unless expressly stated.
12.2 You have statutory rights under the Consumer Rights Act 2015 and other applicable UK consumer protection laws which are not affected by these Pro Pass Terms. To the extent permitted by law, Airtasker makes no additional warranties, express or implied, with respect to the Airtasker Pro Pass beyond those required by law.
12.3 In the event of any inconsistency between Airtasker’s Website Terms and these Pro Pass Terms, these Pro Pass Terms will prevail in relation to the Airtasker Pro Pass.
13. Governing Law
13.1 These Pro Pass Terms are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction to settle any dispute arising out of or in connection with these Pro Pass Terms. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the United Kingdom in which you live.
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