How do I verify my identity?

To verify your identity and right to work, follow these steps:

1. Log into your Airtasker account: Open the Airtasker app or website and log in with your credentials.
2. Access settings: Click on your profile picture to open the menu, then select 'Settings'.
3. Select 'Verify Account': In the Settings menu, find and click on 'Verify Account'.
4. Verify your identity and right to work: Follow the on-screen instructions to complete the identity and right to work verification process.
5. Submit your tax information: Provide the necessary tax information as prompted.
6. Complete the verification: Click 'Finish Verifying Your Account' to finalise the process.

Supported identity documentation:

To verify your identity, you can use one of the following valid government-issued documents:

• Driver's licence
• Passport
• National ID
• Voter ID

Please note: The list of accepted documents may change over time. If you don't see your document listed, check back here for the most up-to-date information.

Having trouble verifying your ID?

• Your ID photo wasn’t accepted: Make sure the photo is clear and well lit. Review any feedback provided and correct the issue before trying again.

• Your details don’t match: Check that your legal name and date of birth match your ID, Airtasker account and any tax information you submit.

For more troubleshooting steps, including what happens after unsuccessful attempts, see Having problems verifying my account, what should I do?.

Right to work check:

• If you verify your ID using a British or Irish passport, this also confirms your right to work. You won't need anything else.
• If you don't, you'll need a Home Office share code as well as one of the other supported documents listed above.

To find out more about why we need to check your right to work, and how to get the information you need, check out this page [link to new RTW article].

Already verified your identity and right to work?

You only need to complete the full check once. Some right to work checks have an end date. If yours does, you'll see it on the 'Verify Account' screen in Settings. To refresh your right to work check before it expires, select 'Update your Right to Work status' and enter a new share code. You won't need to verify your identity again. If your right to work check expires and you don’t refresh it with us,  we'll be unable to release your payouts until you do.

How the verification process works:

1. Submission of information: You provide the necessary details, including a government-issued ID, through the secure platform.
2. Verification by Persona: Persona verifies the authenticity of your information using their advanced identity verification tools.
3. Secure storage: Once verified, your information is securely stored, ensuring it remains protected and confidential.
4. Compliance reporting: Verified information is reported to the relevant tax authority, as required by law.

What is Persona:

Persona is a leading third-party identification verification service provider.

Persona will verify your ID document to ensure that the information we collect from you is accurate and reliable by leveraging their advanced technology and robust security measures.