I can't log in

If you already have an Airtasker account and you're not able to log in, we have some troubleshooting techniques you can try.

Please note: if you have previously requested for your account to be deleted, it cannot be reactivated by logging in. You'll need to create a new account. 

When using the app:

1. Ensure you are running the most recent version of the app. You can check for updates by heading to the App Store or the Google Play store.
2. Check that there are no unnecessary spaces around your email address or password.
3. Close down the app. Reopen it and try logging in again.
4. If none of these options work, try uninstalling and reinstalling again.

When using a mobile browser:

1. Check that there are no unnecessary spaces around your email address or password.
2. Close down the window. Reopen it and try logging in again.

When using a desktop browser:

1. We suggest using a more recent browser. Windows Explorer 8 is not supported, so if you are using that, please try switching to a different or updated browser instead.
2. Clear your cookies and cache. 
3. Check that there are no unnecessary spaces around your email address or password.

If the issue persists, please take screenshots of any error messages and get in touch with us for further help. You can contact us here.