Star Ratings, Reviews and Completion Rates are based on the performance history of users on Airtasker and allow us to ensure a positive experience for both Customers and Taskers.
Star Ratings ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
- Overall Star Rating:
Along with written reviews, star ratings provide a simple way for customers to share their feedback with you. Your overall star rating is out of 5 and is determined by averaging all the reviews and stars you've received from previous tasks. Customers consider various factors when rating you, such as communication, reliability, and the quality of the work done, among others. It’s a mutual process, so being friendly, professional, and communicating clearly can help create a positive experience for everyone involved! - Tasker Quality Rating:
Customers have the option to rate you on 4 specific qualities: Communication, Punctuality, Eye for detail, and Efficiency. While this rating doesn't affect your overall star rating, it can help other Customers understand how you perform in areas that might be important to them.
Completion Rate: 💯
This is a measure of reliability and reflects the percentage of tasks you've completed out of the last 20 assigned to you. Only cancellations made by you will impact your rate. The completion rate will only be displayed once you've been assigned 5 or more tasks. Airtasker values completion rates highly, as we understand how crucial it is to find someone dependable for getting tasks done! Any Tasker with a persistently low completion rate may be removed from the platform.
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