If something isn't working quite as you'd expect, we'd love to hear about it so we can investigate. A good first step though is to check our troubleshooting tips in these articles:
Tried those already and still experiencing a problem? Please get in touch to let us know. To help our team quickly get to the bottom of the issue, we'd really appreciate reports that include the following:
- Detailed description - What were you trying to do when you experienced the issue? Was there any error message? What did you expect to happen instead?
- Device information - Were you using a mobile browser, Android app, iOS app or the desktop site? What browser or app version?
- Screenshots - Wherever possible, try to take screenshots of the screens where you experienced the issue. This includes any error messages that pop up.
Submit this information in a ticket at the link below. Please select "Technical Issue" as the topic.