How do I report a possible technical problem?

If you notice that a feature or functionality isn't working quite right on the platform, we’d appreciate it if you could let us know so we can look into it.

Before you submit a report, it might be helpful to check out our troubleshooting tips in these articles:

• I can't log in
• I can't sign up
• The app isn't working
• The site isn't working

If the issue persists after trying the troubleshooting steps, feel free to reach out to us with the following details:

1. Detailed description - What were you doing when the issue occurred? Did you see any error messages? What were you expecting to happen instead?
2. Device information - Were you on a mobile browser, Android app, iOS app, or the desktop site? Which browser or app version were you using?
3. Screenshots - If possible, please include screenshots of the screens where you encountered the issue, including any error messages that appeared.

Report an issue