What do I do if my booking doesn't go as planned?

Bookings, known as Instant Claim tasks to Taskers, are a new type of task to help you get more done with less fuss. If you haven't heard of them before, check out our article here for more information.

This article has lots of useful information to help you better understand bookings. Here you will find:


What do I do if someone doesn't respond to my messages or show up?

Taskers who do bookings are shortlisted for their reliability and reputation. This means that if they’re not responding to your messages or haven’t arrived, it’s most likely due to exceptional, unforeseen circumstances.

Please give them a bit more time to respond (an hour or 2 should be plenty). If they still aren’t responding then please contact us here and we’ll get back to you ASAP.


What do I do if something goes wrong?

Many tasks done through Airtasker are covered by our third-party liability insurance. In the unlikely event of something not going as planned, there is a safety net.

If you're having a disagreement with your Tasker, Airtasker can help with our free dispute resolution service. Read more about this here.

If you’re worried or need to report something, please contact us here and we’ll get back to you ASAP.


Have more questions about bookings? See our range of helpful articles here for more information.

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