When your account is limited for breaching the Community Guidelines, it is done by the Moderation team. Their role is to keep the marketplace safe and rewarding for everyone.
If you do not agree with the reason for the limitation, you can make an appeal simply by clicking the link to contact support on the email sent to you by the Moderation team. Please provide the reasons why you feel like the limitation should be removed.
Your appeal will be considered by our support team, who will investigate without any input or collaboration with the Moderation team. This is to ensure that the outcome is impartial and unbiased.
When reviewing your appeal, the support team will take into consideration whether your action was actually a breach of the Community Guidelines, your account history and the reasons you’ve provided.
The team will get back in touch with the outcome as soon as their review is complete.
Depending on the factors in each case the support team may:
- Remove the limitation
- Reduce the time your account is limited
- Uphold your limitation