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What is Airtasker’s dispute process?

 

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Sometimes tasks get complicated and, while rare, disputes on Airtasker can happen. Disputes generally happen when Posters and Taskers miscommunicate or tasks don't go to plan.

Airtasker provides a free dispute service for Posters and Taskers. This 4 stage dispute process can help you negotiate and come to an agreement.

For a task to be considered for Airtasker’s dispute process, please make sure:

If the above terms have been met, the task is eligible for dispute assistance from Airtasker Support. Please see a description of the process below:

Stage 1 - Reach out to the other member

  • Before we can help, you need to try and resolve your differences with the other person directly.
  • If you’re not able to agree after 48 hours, please let us know here.
  • For more information about reaching out to come to an agreement, please see our tips here.

Stage 2 - Let Airtasker know what’s happened

  • If you can’t agree with the other person, we can help you communicate with them.
  • We'll provide you with a form where you can give us all the details on what’s happened.

Stage 3 - Mediation with Airtasker Support

  • Both members will share their own thoughts on the task and hear where the other person is coming from.
  • You will have 3 opportunities to suggest new payment amounts and resolutions.
  • We will act as an impartial facilitator of your offers.
  • An agreement has to be reached for payment to be released.

Stage 4 - Airtasker makes a decision

  • If an agreement can’t be reached after the mediation process has finished, we will make a decision.
  • The decision will be based on the details and evidence that you’ve shared.
  • Detailed reasoning for the decision will be provided.
  • If you don’t agree with the recommendation, you can take the matter to your local court of tribunal at your own cost.

We fully understand that being in a dispute can be a stressful experience. We’re here to help you negotiate your own resolution as much as possible. To make this effective as possible, keep in mind the following tips:

Do:

  • Know your options for resolution, and what to expect if you’re in a dispute.
  • Try to resolve the situation as best you can with the other member.
  • Consider the other person’s point of view.

Don’t:

  • Expect payment to be released or refunded without an agreement.
  • Contact Airtasker Support without trying to resolve the situation with the other person directly first.
  • Breach the Community Guidelines during the dispute process.
Have more questions? Submit a request