Airtasker’s dispute process stage 1 - Let us know what happened

What do I need to do?

Airtasker Support needs to understand exactly what has happened so we can best help you out. This means you will be asked to fill out a form, where you will be asked:

• To provide as much detail as possible of your communication with the other member.
• Send evidence of the work done (e.g. photos).
• If the task hasn't been finished, to suggest a partial payment amount instead.

What will happen?

• Both members will be asked to fill out forms, so each is provided a change to present their point of view. This will help us get a clear idea of what has happened and what the best next step would be.
• Your responses may be shared with the other member.
• You’ll be asked to sign off on Airtasker’s Terms and Conditions and to abide by the guidelines of the dispute resolution process.

Tips to help in this stage

• Help us understand what has happened by providing as much detail as possible.
• Send screenshots of your communication (e.g. Text messages, emails) if you've talked outside of Airtasker.
• Pass on all the evidence you have - there’s no such thing as too much!

How long do I have?

• Fill out the form if you'd like Airtasker's help to make a decision.
• The dispute will be sent to the next stage of the dispute process once we have received the completed form.
• If we don't receive a completed form, the dispute process won't proceed

What happens next?

• Airtasker will review completed forms and the task.
• If we don’t have enough information about what has happened, the dispute will not continue.