Airtasker’s dispute process Stage 2 - Let Airtasker know what’s happened


What do I need to do?

Airtasker Support need to understand exactly what’s happened so we can best help you out. This means you might be asked:

  • To fill out a form detailing what’s happened.
  • Provide as much detail as possible about the task.
  • Send evidence of the work done (e.g. photos).
  • If the task hasn't been finished, to suggest a partial payment amount instead.

What will happen?

  • You’ll be asked to provide details of your point of view. This will help us get a clear idea of what has happened and what’s the best next step.
  • Both members will be asked to fill out forms. Your responses may be shared so you can better understand each other’s point of view.
  • You’ll be asked to sign off on Airtasker’s Terms and Conditions and to abide by the guidelines of the dispute resolution process.
  • We’ll then let you know what your options are moving forward.

Tips to help in this stage

  • Help us understand what has happened by providing as much detail as possible.
  • Send screenshots of your communication (e.g. text messages, emails) if you've talked outside of Airtasker.
  • Pass on all the evidence you have - there’s no such thing as too much!

How long do I have?

  • So we can help you quickly, please fill out the form within 48 hours.

If this doesn’t work, what happens next?

  • Once you’ve both filled out the form, the next step is mediation with Airtasker Support.
  • If we don’t have enough information about what’s happened, the dispute process might not be able to start and we will ask further questions.
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