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Airtasker’s dispute process Stage 2 - Let Airtasker know what’s happened

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What do I need to do?

  

  • Airtasker Support need to understand exactly what’s happened so we can help you. This means that you might be asked:

 

- To fill out a form detailing what’s happened

- Provide as much detail as possible about the task

- Send evidence of the work the Tasker has done (e.g. photos).

- If the task hasn't been finished, to suggest a partial payment amount instead.

 

What will happen?

 

  • You’ll be asked to provide information so we can get a clear idea of what’s happened and what’s the best next step.
  • Both you and the Tasker will be asked to fill out similar forms. Your responses may be shared so you can better understand each other’s point of view.
  • We’ll then let you know what your options are from that point on.

 

Tips to help

 

  • Help Airtasker understand what’s happened by providing as much detail as possible.
  • Send screenshots of your communication (e.g. text messages, emails) if you've talked outside of Airtasker.

 

How long do I have?

 

  • So we can help you quickly, please fill out the form within 48 hours.

 

If this doesn’t work, what happens next?

 

  • Once you’ve both filled out the form, the next step is mediation with Airtasker Support.
  • If we don’t have enough information about what has happened, the dispute process might not be able to start.
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