We understand that sometimes tasks can get complicated. While rare, disputes on Airtasker can happen. Disputes generally happen when Job Posters and Taskers miscommunicate or tasks don't go to plan.
Airtasker provides a free dispute service for Job Posters and Taskers. This dispute process can help you negotiate and come to an agreement. The process has 4 stages;
Step 1 - Reach out to the Tasker
- Before we can help, you’ll need to try and resolve your differences with the Tasker directly.
- Read tips on how to come to an agreement here.
- If you’re not able to agree after 48 hours, please let us know here.
Step 2 - Let Airtasker know what’s happened
- If you can’t come to an agreement with the Tasker, we can help you communicate with them.
- You’ll need to fill out a form and give us all the details on what’s happened.
Step 3 - Mediation with Airtasker Support
- You and the Tasker will share your own thoughts on the task and hear where the other person is coming from.
- You will then have 3 opportunities to suggest new payment amounts.
- We will act as an impartial facilitator of your offers.
- An agreement has to be reached for payment to be released.
Step 4 - Airtasker's recommendation
- If you can’t agree with the Tasker after the mediation process has finished, we will make a decision.
- The decision will be impartial and based on the details you’ve shared.
- A detailed reasoning for the decision will be provided.
- If you don’t agree with the recommendation, you can take the matter to your local court of tribunal at your own cost.
We fully understand that being in a dispute can be a stressful experience. That’s why we’re here to help you and the Tasker to negotiate your own resolution as much as possible.
Do know your options for a resolution, try to resolve the situation as best you can with the Tasker and know what to expect if you’re in a dispute.
Don’t expect payment to be released without an agreement, contact Airtasker Support without trying to resolve the situation with the Tasker directly, or breach the Community Guidelines during the dispute process.