In order to comply with KYC (Know Your Customer) regulations, our payment provider, Stripe, routinely flags user accounts as requiring additional verification. You can learn more about Stripe’s KYC process here:
If your account is under review, payments to your bank account have been halted until your identity has been verified. In the meanwhile you'll still be able to make offers and complete tasks and the funds you earn will continue to accumulate in your Airtasker account.
In order to assist us verifying your identity, we need you to do the following:
- Ensure that your Airtasker Profile has the following details:
- First Name
- Last Name
- Verified Mobile Number
- Billing Address
- Date of Birth
If any of these details are missing or incomplete, you can update them by going to your account settings while logged in. Remember to hit the ‘save profile’ button if you update this information!
- Provide us with an image, or a scanned copy, of a form of government issued identification (for example a driver’s license or passport). This must clearly show your full name, and your date of birth and match your Airtasker Profile. You can upload these documents from the account settings page of the application.
We will notify you once your verification is complete and at that point we will resume releasing payments to your bank account.