Reviews help people trust our community by creating an easy, honest and reliable way for members to know what to expect from each other.
Whether you’ve posted a task or you’ve completed one, leaving your honest and fair feedback about how it went gives a great guide for the community.
Airtasker has 3 indicators of a member's performance history:
Star rating: star rating is shown as one aggregate number on Tasker and Customer profiles. Customers have to rate the Tasker’s Communication and Punctuality. They can also rate the Tasker’s Eye for detail and Efficiency.
Written reviews: To help keep it honest, reviews are only made public once both sides have left a review:
- As soon as the payment is released and the task is closed, each person has 14 days to leave a review.
- If both reviews are left within this period, we’ll publish them straight away.
- After 14 days, any submitted reviews will go public, no matter if one member has or hasn't left a review.
- After 14 days have passed, members won’t be able to leave reviews on any past tasks.
Completion rate: This is an indicator of reliability and shows the percentage of tasks that a Tasker has completed compared to all the tasks they were assigned. Only the cancellations that were caused by the Tasker will affect their rate. The completion rate is only shown after the Tasker has been assigned 5 Tasks or more.
Reviews must follow Airtasker's Review Guidelines. If a review has been found to breach these guidelines, it will be removed.
We can only remove reviews if they breach our guidelines, or if the author has requested it themselves without coercion. Once a review has been removed for either reason, you will be unable to leave a new one.
Reviews and star ratings cannot be edited after they have been published. If you change your mind about what you have written, we can only remove the review for you.