Unfortunately sometimes these things happen however we’re here to help.
If your Airtasker Worker doesn't show up or they're not responding to your messages, we recommend that you give them at least 24-48 hours to get back to you. If they’re still unresponsive let them know via Airtasker private messaging that you’ll be cancelling the task.
To cancel the task:
- Go to My Tasks
- Select the task and select 'More Options' > 'Cancel Task'
You will then be prompted through the task cancellation process. Once the cancellation is successful, your refund will be processed.
In the meantime, if you still need your task completed you can repost the task and accept an offer from another Airtasker Worker. Go to the task page and select 'More Options' > 'Post a similar task'. Remember to change any details that may have changed such as the due date and location.