When you complete a task and click Request payment, the Customer is sent a notification alerting them to release the payment. Once the Customer has agreed the task is done and clicks the release button, payment is immediately released from Airtasker and begins its journey to you.
Our payments are handled through a world-class third-party payment provider, Stripe. Due to processing times between Stripe and your bank, the payment should arrive in your nominated account within 3-5 business days after release.
If you're having trouble getting the payment released from a Customer, see here for help.
To help you understand the payment journey better, please see below a detailed explanation of how payments work on Airtasker;
The payment journey
When an offer is accepted and a task is assigned, the payment amount is debited from a Customer's card and securely transferred to Stripe (who hold the funds in escrow). It takes between 1-2 days for this transfer to be complete, depending on the Customer's banking institution.
While the task is being completed the payment is securely held by Stripe.
When the task is complete as confirmed by the Customer, a payment release request is sent to Stripe. The payment is then transferred to the Tasker’s bank account. This process overall takes 2-3 days, depending on the time and day that the request is made and the individual's financial institution.
This is why payment will take between 3-5 business days in total to arrive in your bank account.
Why do some task payments come through quickly, and some take longer?
Tasks all have different timeframes that affect their payment timelines - sometimes they’re posted, assigned, and completed over a few days, and sometimes this all happens in a matter of hours. Regardless of the task timeframe, the payment system requires processing time.
Mike posted a task on Wednesday. Mike gets a few offers but he’s busy, so doesn’t assign the task until Friday afternoon. The payment will not be processed until the next business day which is Monday. Tasker Nick completes the task on Saturday and requests payment. Mike confirms the task has been completed on Saturday. Stripe receives the release request and processes the payment on the next business day which is Monday as well. Nick then received the funds in his bank account on Wednesday - three business days after he completed the task.
Jamie posts a task on Wednesday. Tasker Simone makes an offer and Jamie assigns the task straight away. The payment is being secured by Stripe but has not arrived yet. Simone completed the task on Wednesday and requested payment. Jamie confirms the task has been completed the same day, and Stripe receives the release request on Wednesday - however, the funds are not available to Stripe until Friday. Once the funds are with Stripe on Friday the release request is actioned. Stripe releases the payment, which takes two business days to process. Simone received the payment on Tuesday, four business days after he completed the task.