Airtasker is an open community that aims to empower people to realise the full value of their skills. Our platform connects people who need tasks done with people who can do them. It is an incredibly diverse community made up of members from all different backgrounds, values and norms. As the community grows it becomes increasingly important that all members follow certain guidelines, which reflect the values and standards of the community.
Airtasker is committed to building a community platform that is a fun and safe environment for all. This commitment is grounded on the principles of transparency and respect. To that end, all of us - Job Posters and Airtasker Workers, agree to adhere to the Community Guidelines to ensure everyone’s experience with Airtasker is safe and rewarding. The Community Guidelines are part of the Terms & Conditions you agree to when signing up to Airtasker.
Members that breach the Community Guidelines may have their account limited or deactivated until further notice and will not be able to transact on the Airtasker platform.
As part of our commitment to transparency, we’ve put together the table (see below) to outline some common reasons why an account may be limited and approximate durations.
There may be other instances where a deactivation of your account could apply if your activity is severe enough. How long the deactivation lasts may also vary, as it depends on the breach and any warnings or deactivations previously issued. Whilst Airtasker will try and remain fair, it is important that Airtasker preserves the right to limit or deactivate in its absolute discretion and any limitations placed on your account do not waive our other rights under the Terms & Conditions. You will be notified of any limitations or deactivations via email.
If an account is deactivated or limited any additional accounts created by that person will also be deactivated and further action will be taken because the creation of multiple accounts is also against the Community Guidelines. If you’ve got any questions or think an error has been made, you can contact our support team at support@airtasker.com
Limited
If your account is limited you will no longer be able to use the Airtasker platform - meaning you won’t be able to post or complete tasks. However, if you still have active tasks they can still be completed.
Repeated breaches may result in longer periods of your account being limited or being deactivated.
Activity |
Description |
Result |
Ignoring task posting guidelines |
You can find our Task posting guidelines here. |
Limited for 7 days |
Publicly sharing/requesting private information |
|
Limited for 7 days |
Pricing & Payments |
Offer prices:
Airtasker Pay:
|
Limited for 7 days |
Ignoring requests for information from Airtasker |
|
Account will be limited until further notice |
Account eligibility (a) |
All members of the Airtasker community must be 18 years or older. This is a legal requirement as people under the age of 18 are not able to enter a legal contract with Airtasker. Airtasker reserves the right to request proof of age if necessary. |
Account will be limited until the person turns 18. |
Identification requested |
Often we need to receive identification from a member for the following reasons
|
Account will be limited until a valid ID is provided. Account will be deactivated if a valid ID is not provided within a certain time period. |
Deactivated
If your account is deactivated you will no longer be able to log in and use the Airtasker platform until further notice.
- If your account has been deactivated indefinitely we would consider reassessing the matter in 12 months.
Activity |
Description |
Result |
Unacceptable behavior |
|
Temporary deactivation until a decision is made by the support team. |
Breaching task posting guidelines |
|
Account will be deactivated until further notice. |
Payments |
|
Account will be deactivated until further notice. |
Fraudulent and/or illegal activity |
|
Account will be deactivated until further notice depending on the severity of the matter. |
Account eligibility (b) |
|
Account will be deactivated until further notice. |
Threatening or unwanted contact |
|
Account will be deactivated after warnings. |
Breaching Community Guidelines |
Learn more about unacceptable behaviours here. |
Account will be deactivated until further notice. |
** Coupon and review fraud
- Fraudulent Airtasker reviews
- Artificially inflating Airtasker profile with tasks and reviews
- Failing to satisfy the terms and conditions of coupon redemption
Post Community Guidelines sign-off
You may need to sign-off on the Airtasker Community Guidelines if you repeat a breach that you have already been warned about. This sign-off is written confirmation that you have read and understood the Airtasker Community Guidelines and what would happen if you breach them again.