airtasker.com

I'm an Airtasker what happens if I breach Community Guidelines?

Airtasker is an open community that aims to empower people to realise the full value of their skills. Our platform connects people who need tasks done with people who can do them. It is an incredibly diverse community made up of members from all different backgrounds, values and norms. As the community grows it becomes increasingly important that all members follow certain guidelines, which reflect the values and standards of the community.

Airtasker is committed to building a community platform that is a fun and safe environment for all. This commitment is grounded on the principles of transparency and respect. To that end, all of us - Job Posters and Airtasker Workers, agree to adhere to the Community Guidelines to ensure everyone’s experience with Airtasker is safe and rewarding. The Community Guidelines are part of the Terms & Conditions you agree to when signing up to Airtasker.

Members that breach the Community Guidelines may have their account limited or deactivated until further notice and will not be able to transact on the Airtasker platform.

As part of our commitment to transparency, we’ve put together the table (see below) to outline some common reasons why an account may be limited and approximate durations.

There may be other instances where a deactivation of your account could apply if your activity is severe enough. How long the deactivation lasts may also vary, as it depends on the breach and any warnings or deactivations previously issued. Whilst Airtasker will try and remain fair, it is important that Airtasker preserves the right to limit or deactivate users in its absolute discretion and any limitations placed on your account do not waive our other rights under the Terms & Conditions. You will be notified of any limitations or deactivations via email.

If an account is deactivated or limited any additional accounts created by that person will also be deactivated and further action will be taken because the creation of multiple accounts is also against the Community Guidelines. If you’ve got any questions or think an error has been made, you can contact our support team at support@airtasker.com

 

Limited

If your account is limited you will no longer be able to make offers, comment or post tasks. However, if you still have active tasks they can still be completed.

Repeated breaches may result in longer periods of your account being limited or being deactivated

 

Activity

Description

Result

Cancellations

  • If you cause a task to be cancelled.

Limited for 1 day for each cancelled task

High volume of cancellations

  • If you’ve been assigned to a large number of tasks which were cancelled, and your percentage of assigned tasks which were cancelled is disproportionality high

Limited for a month

Publicly sharing/requesting private information

  • Sharing or asking for contact information before a task is assigned even after being educated and/ or warned.

Limited for 7 days

Subcontracting

  • When the person making an offer and person completing the task aren't the same person after previously being educated and/or warned.

Learn more about subcontracting here.

Limited for 7 days

Pricing & Payments

Offer prices:

  • Making a partial offer - any offers made should be to do the complete task as described.

You should always try your best to give an estimate of the total work required as a starting point. Remember, you can always ask to increase the task price once you’re  assigned by selecting “increase price” on the task.


Cash payments:
Requesting or accepting payment in cash regardless of whether it’s  before or after the task is assigned. If payments are made outside of the Airtasker platform we can’t cover the task with Airtasker Insurance

Learn more about pricing and payments.

Limited for 7 days



















Account eligibility (a)

  • Below 18 years old.

All members of the Airtasker community must be 18 years or older. This is a legal requirement as people under the age of 18 are not able to enter a legal contract with Airtasker. Airtasker reserves the right to request proof of age if necessary.

Limited until the person turns 18.

Behaviour that breaches Community Guidelines

  • Multiple complaints flagged by community members about the same individual account.


Account will be limited for further review

Depending on the outcome of the investigation, an account may be deactivated.

Ignoring requests for information from Airtasker

  • Multiple unanswered requests for information on insurance, disputes or breaches of Community guidelines

Account will be limited until further notice

Complaints from other Members about task experience

  • Reflected by low star ratings, multiple negative reviews or complaints received directly from other community members

Account will be limited for further review


Depending on the outcome of the investigation, an account may be deactivated.

Identification requested

Often we need to receive identification from a member for the following reasons:


  • When investigating duplicate accounts.
  • Making sure personal information is accurate (falsifying information or sharing accounts is not allowed).
  • Checking for impersonation, including:
    - using someone else’s personal information
    - using a different identity to operate duplicate accounts
    - impersonating Airtasker staff
  • Sockpuppeting (setting up fake accounts for fraud).

Account will be limited until a valid ID is provided.


Account will be deactivated if a valid ID is not provided within a timely period.

 

 

 

 

Deactivated

 

If your account is deactivated you will no longer be able to log in and use the Airtasker platform until further notice.

 

  • If your account has been deactivated indefinitely we may consider reassessing the matter after 12 months.

 

Activity

Description

Result

Fraudulent and/or illegal activity

  • Committing, or being complicit in fraudulent activity on the platform (including coupon and review fraud).**

Account will be deactivated until further notice depending on the seriousness of the matter.

Account eligibility (b)

  • Creating and operating more than one account.
  • Creating and operating an account after the first account was limited / deactivated.
  • Sale or transfer of an account.


Read more about account eligibility and administration here.

Account to be deactivated until further notice.

Threatening or unwanted contact

  • Inappropriate behaviour towards other community members.
  • Inappropriate or abusive language used towards Airtasker staff or other members.

Account will be deactivated

Breaching Community Guidelines

  • Inappropriate behaviour towards other community members (hatred, violence, discrimination, sexual/adult based activity).
  • Inappropriate language (threats,constant trolling, sexual).
  • Continuously breaching Community Guidelines after prior warnings.

Learn more about unacceptable behaviours here.

Account to be deactivated until further notice.


**
Coupon and review fraud

  • Fraudulent Airtasker reviews
  • Artificially inflating Airtasker profile with tasks and reviews
  • Failing to satisfy the terms and conditions of coupon redemption

Post Community Guidelines sign-off

We may ask you to sign off on a copy of the Community Guidelines (particularly if you have previously been warned about breaches of them). This sign-off may take the form of a written confirmation that you have read and understood the Community Guidelines and what would happen if you breach them again and is in addition to any and all rights we might have to limit or deactivate your account.

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