airtasker.com

What is the Coles partnership?

We’re partnering with Coles to help customers post Coles 'Shop & Deliver' tasks on Airtasker and have their grocery shopping done by Airtasker Workers. This trial is set to last for 12 months and will be available to customers and Airtasker members in parts of New South Wales.
 
Why should I use Airtasker for my grocery shopping?
Airtasker goes hand-in-hand with the existing Coles Online delivery service by helping customers have their shopping delivered on the same day or even in a few hours. We also give customers the ability to change any items on their list while the Airtasker Worker is at the store.
 
How do I pay for the groceries and for delivery?
When posting your task you’ll need to give a budget for the delivery. Airtasker Workers can then make you an offer to pick and deliver the items on your shopping list. If an item on the list isn’t at the store, the worker will get in touch with you so you can figure out what you’d like to replace it with. Once the shopping is complete you will receive a notification to approve the shopping cost.
 
What if some of the products I want aren’t available in the store?
If an item on the list isn’t in the store, the Airtasker Worker will get in touch with you to figure out what you want to replace it with through Airtasker Private Message. Please keep your phone nearby just in case the Airtasker Worker needs to contact you while they’re in the store.
 
What if some of the products delivered are damaged or broken?
If a product gets delivered to you damaged or broken please contact coles@airtasker.com and we’ll send you a Coles shopping voucher for the cost of the item.
 
What if a product is past its use-by date?
If a product delivered is past its use-by date please contact coles@airtasker.com for a Coles shopping voucher for the cost of the item.
 
How can I contact support?
For Coles related shopping tasks please get in touch with us at coles@airtasker.com For general Airtasker queries not relating to ‘Coles Shop & Deliver’ tasks please let us know at support@airtasker.com
 
Airtasker goes hand-in-hand with the existing Coles Online delivery service delivery service by helping customers have their shopping delivered on the same -day or even within a few hours. We also give customers the ability to change any items on their list while the Airtasker Worker is at the store.
 
What if a product requested is not available?
If something’s out of stock there’s a bunch of ways you can still give great customer service to your Job Poster:
  1. Get in touch with the Job Poster and ask them what they’d like instead
  2. Have a look to see if there’s another size in the same flavour/brand
  3. If there isn’t another size then choose a different brand alternative brand with a similar flavour or type (e.g.if there aren't any Coles Chocolate Chip Cookies available then pick Cottage Chocolate Chip Cookies instead!)

What if a replacement is more expensive than the missing one?

 If it’s more expensive than the original missing one, simply ask to increase the price of the task using increase price feature on the task page. 
 

What if the Job Poster cancels the task?

If a Job Poster cancels the task once you’ve already started work (e.g. you’ve already started shopping in the store at Coles), you’ll still get paid for the delivery part of the task.

 

What if a Job Poster cancels your task before I’ve started the task?

 If a Job Poster cancels the task before you’ve commenced work (e.g. started shopping in-store at Coles), you won’t be able to be paid for the task.
 

What if the Job Poster doesn't respond to messages?

 If there’s a missing item it’s best to always check with the Job Poster on how you should handle this before you go shopping. If they’re not responding, you should use your best judgement to make a replacement.
 

What if the Coles store is closed?

 Before making an offer, please check to see the closing time of the Coles store you’re thinking of shopping at and chat with the Job Poster about this in the comments.
 

How can I contact support?

 For Coles related shopping tasks, get in touch with us at coles@airtasker.com For general Airtasker questions not relating to ‘Coles Shop & Deliver’ tasks please let us know at support@airtasker.com
 
 
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