Why has payment been deducted when work has not started?

Because we’re an open online marketplace to connect people, we use a payment process that keeps it fair for everyone. We call this Airtasker Pay, and this is how it works:

  1. Choose a Tasker to do your task.
  2. Payment is debited from your payment method and securely held until the task is complete.
  3. The task is completed successfully.
  4. The Tasker requests the payment and you then release it to them.
  5. Both sides then leave reviews for each other.

Everyone’s happy!

Why this is great for you - if the Tasker doesn’t show up, we can add Airtasker Credit to your account or return the payment to you.

Why this is great for Taskers - this helps make sure you get paid for the work you’ve done.

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