To contact our team, submit a support request and select the option that best matches your issue.
Can I email Airtasker Support?
Airtasker does not provide a direct support email address. You can contact us by completing one of the forms below. Include the email address linked to your Airtasker account, and our team will respond to you by email.
Which form should I use?
| What do you need help with? | Form |
| Help with your account, profile, or access | |
| Help with a task posted, assigned, completed or cancelled. Help resolve an issue with a Tasker | |
| Payment-related enquiry (making payments, price adjustments, refund requests and follow-ups.) | |
| Document submission |
What should I include?
To help us understand your issue:
- Choose the right form for your inquiry. This helps us direct your ticket to the right team.
- Include the email address linked to your Airtasker account.
- Share as many details as possible. If it’s about a task, include the task title or the name of the tasker/customer.
- A clear description of what happened and the help you need.
- If you're reporting an issue on the platform, a screenshot of the error would be helpful.
When can I expect a response?
We aim to respond within 1–2 business days. If you haven’t received a reply, check your junk or spam folder.
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