Your well-being is important to us, so we’ve put together these helpful tips to look out for if you sense something isn't quite right. This list provides guidance for various scenarios, but keep in mind that you should let us know right away if you have concerns about using the platform. Your concerns are taken seriously and kept confidential. Call your local emergency number if you ever find yourself in danger.
What you’ll find here:
- Someone is acting suspiciously on my task
- Something seems too good to be true
- I’ve been offered a better deal to cancel on Airtasker
If someone’s behaviour is making you feel uncomfortable, we would advise you to cease communication and remove yourself from the situation. Please let us know as soon as possible so we can assist further. Remember if you ever feel in danger or find yourself in an emergency, call your local emergency line.
If something seems unbelievably good, it probably isn't. Be wary of extremely low offers that claim to include many services or those that mention further discussion off-platform (these things are both against the Community Guidelines). Ask questions in the comments section before you assign anyone, particularly to clarify grey areas or to confirm the exact specifics of an offer. If you’re still suspicious about something, please let us know so we can investigate.
Some Taskers may tell you that they can offer a better price if you pay cash and if you cancel the task. A Tasker may say this is to get around the variable service fee that Airtasker charges, which you can read about here. A fee is charged so Airtasker can offer services that protect Customers and Taskers. The fee allows us to provide a secure platform and payment system, Insurance, dispute resolution and a support team. If a task is cancelled, it will not be eligible for any of these services that are exceptionally valuable if something goes wrong. We hence strongly advise keeping the task and payment on Airtasker. If someone does offer you a deal to cancel, you can politely decline and say you would rather stay on Airtasker. If you feel uncomfortable at any time during this type of conversation, reach out to us.
If you can’t find something after your task is completed, let us know and we'll look into it. Depending on the circumstances, we may recommend various options. You could also consider filing a police report for the missing item.
Find more Trust and Safety resources for Customers in our Help Centre by clicking here.