Trust and Safety is a really important concept to us at Airtasker. We know how vital it is for you to feel confident in the person doing your task. Check out the below tips for steps you can take to help you feel more secure around other members on the platform.
- Look for profile badges
Airtasker has created a range of optional badges that our members can apply for to verify things like their identity and qualifications. These can help you trust in who someone is. Look out for the following:
- ID Badge: This means that our verifications partners have checked the Tasker’s ID matches details on their Airtasker profile.
- Police Check Badge (Australia only): This means that the Tasker has no Disclosable Court Outcomes (i.e. has a clean police history) at the time of the check, performed by National Crime Check.
- Licence badges (Australia only): We have a range of badges that confirm a Tasker’s qualification in different trades. If a Tasker has one of these badges, it means that they have a current licence in that field, as checked through our verifications provider.
Read more about all of our badging options here.
- Ask to see an ID or licence
If a Tasker doesn’t have the above badges, (especially for locations outside of Australia where these badges do not yet exist), you can ask to see a copy of their documents. It’s a good idea to ask to see any qualification documents before the day of the task - you can use the private messaging feature to get the information you need.
We recommend that if you do this, you offer up your own documents as this will help form trust between you and the other member.
- Do an official VAT or ABN/ACN search
It can be helpful for your peace of mind if you can confirm things your Tasker has said. If they have mentioned having a business with lots of experience, you can ask for their ABN/ACN (in Australia) or VAT number (in Europe), and search it in the official databases.
- ABN/ACN via the Australia Government.
- VAT via the European Commission.
- Make sure the person you assign is the one who shows up
This is important not only for trust purposes but also for insurance reasons. Insurance won’t be valid if the person you assign isn’t there during the task.
If a Tasker says they will send someone else on their behalf, let them know you’re not comfortable with that and want them to do it instead.
- Be aware of who is helping your Tasker
Taskers can bring helpers along to assist on larger tasks, as long as these helpers have their own Airtasker accounts too. We’d recommend asking your Tasker if they have a helper coming along, and if they do, ask for their Airtasker details as well.
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