airtasker.com

Why is the payment 'taking a little while to process'?

When you've assigned your task, you may see this message at the top of the task page:
poster_processing.png
Don't worry though! This is a security feature we have implemented which allows Airtasker to remain a safe and secure marketplace for our users.
 
Our systems routinely detect and flag potentially inappropriate usage of the platform. For example, the system detects payments which have been automatically deemed as having a higher risk of fraud.
 
Our payments team will review the task shortly. If there are no issues after this review, the payment should be automatically approved in 1-2 hours. You will receive a confirmation email once your payment has been verified. If they need further verification from you, they'll reach out via email too, so please keep an eye on your inbox!
 
If you have any questions about your payment, please get in touch with us here.
When you're assigned a task, you may see this message at the top of the task page:
tasker_processing.png
Don't worry though! This is a security feature we have implemented which allows Airtasker to remain a safe and secure marketplace for our users.
 
This means that the payment has been held while our team verifies the Poster's payment source. If it's identified as fraudulent, the payment for this task won't be processed and you can't be paid.
 
We suggest that you don’t commence the Task until the orange banner at the top of the task page disappears or until you receive an email from us.
 
If you have any questions about your payment, please get in touch with us here.
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