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How to communicate well on Airtasker

Communication is key to having a great task experience. When Posters and Taskers communicate often and well, they’re on the same page and have aligned their expectations, so the task goes smoothly.
 
To help you communicate effectively, we’ve put together the below tips.
 
Before posting a task: check your notification preferences
We wouldn’t want you to miss out on anything! Check that your notification settings are up to date, so you are notified about communications regarding your upcoming task. You can choose to receive alerts pushed straight through to your phone, or via SMS or email.
 
Before assigning: use the comments feature
When you post a task, members can leave public comments. Comments are compulsory when a Tasker places an offer, however members can also place a comment before their offer, to make sure they can do your task.
 
The comment section is a good space to confirm details about the task and the Tasker’s offer, which sets you up for success later in the task.
 
After assigning: send a private message
It’s always good practice to send a private message to your Tasker as soon as you’ve assigned them. This is the perfect time to start organising the logistics of the task by confirming things such as specific time, location and requirements. Try to keep discussions about the task on the Airtasker platform, as this is helpful for us in case anything goes wrong.
 
While the task is ongoing, it’s also helpful to use the private message feature to give feedback to the Tasker.
 
After the task is complete: leave a review
Once you’re satisfied that the task is complete, we encourage you to leave a genuine review about your experience. This is great for the marketplace as it maintains transparency and builds trust in the community.
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Communication is key to having a great task experience. When Posters and Taskers communicate often and well, they’re on the same page and have aligned their expectations, so the task goes smoothly.
 
To help you communicate effectively, we’ve put together the below tips.
 
Before making offers: check your notification preferences
We wouldn’t want you to miss out on anything! Check that your notification settings are up to date, so you are notified about communications on any tasks you follow. You can choose to receive alerts pushed straight through to your phone, or via SMS or email.
 
When making an offer: use the comments feature
Comments are compulsory when you place an offer, but you are also free to use them at other times too. Use comments to ask for more information from a Poster, or to explain why you are a good fit for the task.
 
You can also share photos in comments. This is a great opportunity to showcase your skills through your portfolio or examples of past work.
 
After being assigned: send a private message
It’s a great idea to send the Poster a message as soon as you’re notified that you’ve been assigned. This helps the Poster feel more confident that they have made a great decision, especially if they’re a first-timer.
 
This is the perfect time to start organising the logistics of the task by confirming things such as specific time, location and requirements. Try to keep discussions about the task on the Airtasker platform, as this is helpful for us in case anything goes wrong.
 
After the task is complete: leave a review
Once you’ve finished the task and payment has been released, we encourage you to leave a genuine review about your experience. This is great for the marketplace as it maintains transparency and builds trust in the community.
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