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Airtasker’s dispute process Stage 4 - Airtasker makes a decision

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What do I need to do?

  • If the mediation stage isn’t successful, we will then make a recommendation.
  • Your role is to answer questions that may be raised so we have a clear idea of what’s happened.

 

What will happen?

  • The recommendation will be based on the evidence provided by both you and the Poster.
  • The reasoning behind the decision will be provided in as much detail as possible. This will help you and the Poster understand why the recommendation was made.
  • Airtasker will release the recommended payment amount and the dispute will be closed.

 

Tip for success

  • Provide any extra evidence when asked. This means a recommendation can be made with all the available information.

 

How long will this take?

  • 5 days after mediation process has finished

 

If I don't agree with the recommendation, what happens?

  • You can pursue the matter further in your local court or tribunal at your own cost.

 

We understand that being in a dispute can be a stressful experience. That’s why we’re here to help you and the Poster to negotiate your own outcome as much as possible.

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