How do I contact Customer Support? – Airtasker

We've got plenty of answers waiting for you in our Help Center, but if you have a specific question, we're here to help!

For the quickest assistance:

Choose the right form for your inquiry. This helps us direct your ticket to the right team.
Make sure to include the email address linked to your Airtasker account.
Share as many details as possible. If it’s about a task, include the task title or the name of the Customer.
If you're reporting an issue on the platform, a screenshot of the error would be helpful.

To reach out to us, please submit a request using one of the links below:

Type of inquiry/request	Form
Help with your account, profile, or access	Account form
Help with a task posted, assigned, completed or cancelled. Help resolve an issue with a Customer	Task form
Payment-related enquiry (requesting payments, price adjustments, outstanding payments and follow-ups.)	Payment form
Report a technical issue	Report a technical issue form
Document submission	Submit supporting documents form

We aim to respond within 1-2 business days. If you don’t see our reply after that, please check your junk/spam folder.

Just a heads up, we don’t offer phone support at the moment.

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