We take your safety extremely seriously at Airtasker. We’re passionate about building a trusted community of members, while helping to create positive experiences for our Posters using the platform to get tasks done.
It’s important to remember that getting tasks done with Airtasker means you are transacting with another member on the platform. As Airtasker is a reputation based open marketplace, we have created some useful tools to help you choose the right Tasker when you start to receive offers. In addition, we recommend users should always keep the Community Guidelines in mind while interacting on the platform.
If you ever feel uncomfortable with another member at any time, you should let us know. Your concerns will be taken seriously and handled with confidentiality. If at any time you feel in danger, call your local emergency line.
Our Trust and Safety team have also put together a list of the steps you can take while on Airtasker, to help you make informed choices and be aware of the measures and features in place to support you.
Below you will find safety tips for every step of the task process:
- When you’ve posted a task
- Reviewing your offers
- When your task is assigned
- Before work begins
- While the task is in progress
- When the task is completed
- After you’ve closed the task
When you’ve posted a task
As your newly posted task will be publicly visible to the entire Airtasker Community, it’s important not to disclose any personal information on your task. For your safety and security, don’t post things like your full name, address, email, social media accounts or phone number in the task description or in any comments.
You can have private conversations via the Airtasker private messaging feature after you have assigned a Tasker.
Reviewing your offers
Try to be as specific as possible when you communicate with Taskers about the task before you choose who to assign. This helps Taskers understand what needs to be done so they can make an appropriate offer. Don't be afraid to ask an interested Tasker if they have the experience or qualification necessary to do your task.
We also highly recommend looking through the profiles of Taskers who have made offers on your task. Check out their reviews, completion rate and any verification badges they might have to show their experience and qualifications as a member of the platform.
When your task is assigned
Once you’ve chosen a Tasker to complete your task, payment is deducted from your chosen payment method and securely held by Airtasker Pay. You can then get started on the task by discussing it with the Tasker in the private messages. If you mutually agree with the Tasker that more payment might be needed to complete the work, you can safely top up your task funds at any stage by using the Increase Price function.
Made a mistake and need to decrease the price? Simply reach out to our support team and we'll help you sort it out! Try to communicate with your Tasker along the way via Airtasker private messaging – that way, if anything misunderstandings or issues arise, it’s all there in writing.
Before work begins
Don’t be shy to ask your Tasker to show some form of ID before commencing the task. If you are getting a trade related task done, now's the perfect time to check and confirm the trade licence ID! You can even ask the Tasker to send you a copy of their ID via Airtaskers Private Message to keep it handy.
While the task is in progress
Don’t release payment to the Tasker until your task is fully completed and you are satisfied that all your requirements have been met. If you are ever in a situation where you are not satisfied with the job, try to work with the Tasker to sort it out first. If you can’t come to a resolution, you can always contact us for support and advice.
When the task is completed
If you're not available to check the work completed in person, feel free to request photos of the work to be sent through the private messages of the task. If you need more time to assess the work, communicate this to the Tasker and let them know when to expect your confirmation of the task completion.
Once you've checked the work is fully complete and agree the task is done, it's time to pay your Tasker! Simply log into your Airtasker account and click the green Release Payment button. The funds will be released from Airtasker Pay and sent directly to the Tasker's nominated bank account.
When the task is closed
Payment has been released and the task is done! Time to leave a review on your experience of the Tasker's service. Unsure what to say? You've got 14 days after the task has closed to submit your review. It's important for other members of the community to see your genuine feedback so they can also choose the best Tasker suited for their needs. If in doubt, take a look at the Review Guidelines and let us know if you need more help.
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