We’re planning to introduce changes to the current tiered pricing system in early 2021. This article will address the following questions:
- Why the changes?
- What are the changes?
- What is my “Completion Rating”?
- How is “Completion rating” different to “Completion Rate?”
- Will all cancellations be counted towards my Completion Rating?
- Can other people see my Completion Rating?
- When will these changes be introduced?
- Where can I give feedback?
At Airtasker, we’re committed to building a community that is fair, trustworthy, and is a positive experience for all. In the past year, we’ve heard a lot of feedback from Taskers and Posters on how we can achieve this.
A resounding theme is the need to recognise Taskers who consistently deliver a reliable customer experience and honour their commitments to tasks they’ve been assigned to – a key pillar of our Tasker Principles.
These changes to how tiers are calculated are in response to this feedback and a step forward in acknowledging that the service quality a Tasker delivers is vital in making Airtasker a better and fairer experience for all.
In short, the changes will mean that your tier will be determined by not one, but two scores:
1. Your Completion Rating (different to Completion Rate), i.e. how well you’ve upheld commitments to your 20 most recently assigned tasks
2. Your past 30 day Earnings, i.e. how much you’ve earned over the previous 30 days
Each tier will have a minimum Completion Rating and Earnings requirement. You’ll need to meet these requirements to move into the corresponding tier.
The Earnings threshold will be slightly lowered for each tier to keep the higher tiers accessible.
Your Completion Rating is a reflection of how well you’ve upheld commitments to your 20 most recently assigned tasks. It’s determined by comparing all your most recently completed tasks with all your most recently cancelled tasks in a way that includes a reasonable buffer for unavoidable cancellations (because life happens!)
A Completion Rating can currently fall into one of the four levels: Fair, Good, Great, and Excellent. The more tasks you complete out of your most recently assigned tasks, the better your Completion Rating becomes.
How is “Completion rating” different to “Completion Rate?”
The current completion rate is the percentage of completed tasks out of all the tasks that you’ve ever been assigned to and factors in a portion of all your cancelled tasks. It is viewable by Posters and other Taskers.
This is different to the new score, i.e. Completion Rating, which is a rating that’s based on your 20 most recently assigned tasks including completed and cancelled tasks, and also factors in a buffer for unavoidable cancellations. This will currently be viewable by only you.
All cancellations over your most recently assigned tasks will be factored into your Completion Rating. However, the Completion Rating is calculated in a way that allows for a buffer for unavoidable cancellations (because life happens!)
No - your Completion Rating is private and only viewable to you. Other members (both Posters and Taskers) won’t be able to see your tier, current earnings, or Completion Rating.
These changes are planned to be introduced in early 2021. We wanted to let you know ahead of time so you’re across how these changes have come about and how you can best prepare for them.
In the meantime, keep an eye on your inbox as we’ll be sending out more updates on what these changes mean to you, how you can benefit from them, and when these changes will be introduced.
Where can I give feedback?
Your feedback is really important to us in making sure we’re creating a fairer and stronger community. Let us know your thoughts in this feedback form – the good, bad, any suggestions or questions – we want to hear it all.