If a Tasker has started working on your task, it's important to consider their time and effort before cancelling. Instead of cancelling, negotiate a partial payment through Private Messaging. If both parties agree to reduce the task price, contact Airtasker to adjust it. If no agreement is reached, Airtasker can assist through its dispute resolution process. Communication is encouraged to reach an agreement, with further assistance available through Airtasker's support resources.
You can cancel the task if both you and the Tasker agree. However, if the Tasker has already started working on it, it’s worth considering the time and effort they’ve already put in.
In these situations, we suggest discussing with the Tasker and suggesting a partial payment through the task’s Private Messaging rather than cancelling. If you both agree to adjust the task price, please get in touch with us so we can help you make the necessary changes.
We encourage you and your Tasker to reach an agreement by communicating directly first. You can find some helpful tips here. If an agreement can’t be reached, please contact us, and we’ll guide you through our Dispute resolution process.
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