How do customers find and book my listing?

Congratulations on creating a listing! 

This article tells you all you need to know about how customers will find your listing on Airtasker, and what happens when a customer requests to book your listing.

How do customers find my listing?

Your listing is live on Airtasker. It appears on your public profile and it appears on category pages. Some listings are also promoted on the Airtasker homepage. 

Customers can find your listing by:

• Clicking on your public profile
• Clicking on the relevant category on the homepage 
• Using keywords to search for your services in the search box

You can also copy and share your listing URL across your own channels, such as your social media accounts!

What happens when I receive a booking request? 

When a customer finds and click on your listing, they will view your public listing page. This page displays the information you entered when setting up the listing, such as the title, description, availability, price packages and any images that you uploaded. To view your listing page, simply head to the 'List my services' page and click on your listing. 

If a customer is interested in your services, they can request to book your listing. This is how it works:

1. The customer requests to book

The customer will select one of your packages, enter their location and the date they would like the task carried out and hit 'Request to book'. The customer also has the option to include a private message to you.

2. You will receive a notification 

You will receive an email to your inbox, push notification in the mobile app and an SMS. Click on the notification or head to the ‘Booking requests’ tab in the ‘My Tasks’ section of Airtasker to find the booking request. 

Tip: To ensure you don’t miss booking request notifications, go to your notification settings and make sure that the ‘Email’, ‘SMS’ and ‘Push’ boxes are ticked for ‘Task updates’. 

3. Agree on the scope and price of work and respond

You will then have the chance to respond to the customer and discuss the job with the customer before you commit. Use the ‘Comments’ section on the task to confirm the scope of the work, understand any special requirements, ask clarifying questions and agree on the price. 

Once you’re aligned, make a final offer so the customer can assign you to the task. 

Alternatively, if you are unable or unwilling to do the job for any reason, use the ‘Comments’ section to politely decline. 

Tip: Whether you make an offer or politely decline, you should respond to the customer within 24 hours. This ensures a positive customer experience and helps to protect your response rate and your overall reputation (which determine your listing’s ranking).

4. Carry out the task 

Once your offer is accepted by the customer, the booking request will turn into an assigned task and the job will be yours to complete as normal.