The response rate measures how quickly a Tasker responds to new customer enquiries on their listing. Response rates only factor in your responses to Listing enquiries, not any interactions on posted tasks by customers.
It helps Taskers understand their behaviour and feel empowered and motivated to improve their customer communication.
How is my response rate calculated?
New customer enquiries on your listing will show up in your messages. Any replies, as well as an offer made in chat within 24 hours, will count as a response.
The overall score of our Tasker’s response rate falls into three categories; ‘Poor’, ‘Okay’ and ‘Good’.
🟢 Good: A response rate of 80% or more
🟠 Okay: A response rate of 50–79%
🔴 Poor: A response rate lower than 50%
A Tasker with a Listing responds to 8 out of 10 enquiries within 24 hours, then their response rate would be calculated as 80% and would be considered as 'Good'. Any enquiries responded to later than 24 hours will be counted as a non-response.
What is my current response rate and where can I see it?
You can view your current response rate on the Airtasker website in the List my services section.
What can I do to improve my response rate?
Taskers can improve their response rate by doing some simple things.
Here are 3 quick and easy ways to lift response rates:
- Respond to new enquiries with a message or an offer within 24 hours.
- Turn on notifications to make sure you never miss out on new customer enquiries
- Download our free app, which makes it easier for you to view and respond to enquiries
How does a good response rate help me?
The better your response rate, the better your Listings will rank in search results. This makes your listing more visible to future customers and could increase your bookings!
Help! I’m getting too many Listing enquiries and can’t get back to them all, what do I do?
If you can't keep up with customer enquiries and can't take on any more work, you can always pause your listing temporarily on the My Listings page.