Subscriptions are the super simple way to get a stream of new tasks, by letting you repeat a task with a Poster on a weekly, fortnightly or monthly basis. If you haven’t heard of them before, check out our intro article to them here.
In this article you will find answers to the following questions:
- How is the payment release different for subscription tasks?
- What should I do if a Poster pauses my payment?
How is the payment release different for subscription tasks?
Subscriptions feature a unique auto-release payment system. When you finish a task as part of a subscription, you still need to mark it as complete. Doing so will schedule payment release exactly 24 hours later.
Please make sure that you only request payment when you have completed a task cycle. If you do so beforehand, the Poster can pause the payment, which could delay your payment and possibly the discontinuation of the subscription.
If you don’t agree with a paused payment or are unsure about a payment cycle, please reach out to us so we can assist.
What should I do if a Poster pauses my payment?
It’s important that you only request payment when the task has been completed (like you would for any other task you do). If it has been completed, but the Poster has paused it and you’re not sure why, a good first step is to reach out to the Poster to ask. We have some tips below to help you.
Is there an issue with the task?
The Poster may still be reviewing the work to confirm everything has been done to their requirements. Ask them if they have any feedback, or if they’ve discovered any problems with the task. You can then discuss a possible resolution.
Has there been a miscommunication?
Perhaps there’s some confusion about the end result of the task, putting you and the Poster at odds with each other. Try to calmly communicate to get to the bottom of things. You can use our guide to help come to an agreement.
Still having trouble?
If you’ve tried the above methods and payment still hasn’t been resumed, we have a free dispute resolution service. Get in touch with us so our specialists can advise on your situation.
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