We take your safety extremely seriously at Airtasker. If you ever feel uncomfortable or have had a negative encounter, you should let us know as soon as possible. Your concerns will be taken seriously and handled with confidentiality. If at any time you feel in danger, call your local emergency line.
In this article you will find information about the following situations:
- If you feel threatened
- If you feel bullied
- If another member is rude
- If your Tasker breaches guidelines
- If another member is spamming you
Airtasker absolutely does not support intimidating behaviour. If you are experiencing threatening behaviour during a task, please report the matter to us so we can investigate and take further action. You should also make a report to the police if you are concerned, as they can assist outside of Airtasker as well. If it's urgent or an emergency, call your local emergency line.
Unfortunately, people don’t always get along and disagreements occur. It’s important to note, however, that Airtasker does not support inappropriate communication, including those that harass other members.
If someone has behaved in a way that has made you uncomfortable, we advise you to not respond to them and to report it to us. For comments, press the ‘report as inappropriate’ flag. For private messages or any other off-platform communication with other members, please contact us here.
Our specialised Member Safety team can then follow up and take action if required. For more information, see here.
Our Community Guidelines are based on respect. If someone has made an off-topic or trolling comment on your task, please let us know about it using the ‘report as inappropriate’ flag. Please do not use the comment section to react in a similar style - no one wins this way.
We have a dedicated team that looks into every flag from the community and takes the required action. Although we don’t have a feature to let you know what action was taken as a result of your flag, please be assured that we take all reports very seriously.
If your assigned Tasker is behaving in a way that you are uncomfortable with, it might be a good idea to let them know how you feel. If they don’t change their behaviour, get in touch with us. We can communicate with the other person on your behalf and assist in closing the task.
If your Tasker breaches the Community Guidelines
It’s important to be aware of the Community Guidelines, so you can understand how they can affect you and your Tasker. If your Tasker has breached the guidelines (e.g. by sending someone else in their place, by asking for cash, or by requesting payment before completing the task) please get in touch with us to let us know. Our team can then offer support and guidance accordingly.
This could happen if someone sends you multiple messages or comments, making you feel uncomfortable or annoyed.
Someone else’s communication style can be really different from your own and they may not realise you’re feeling spammed. We’d suggest politely letting them know how you feel.
If the other person continues or the communication becomes heated, please feel free to contact us so we can help.