Your well-being is important to us, so we’ve put together this list of things to look out for if you’ve got an inkling of something that might not be quite right.
This list will give you some advice on what you can do in each situation, but please remember that if you ever feel uncomfortable on the platform, you should let us know. Your concerns will be taken seriously and handled with confidentiality. If at any time you feel in danger, call your local emergency line.
What you’ll find here:
- Someone is acting suspiciously on my task
- Something seems too good to be true
- Someone wants to cancel for cash
- Something has gone missing during my task
Someone is acting suspiciously on my task
If someone’s behaviour is making you feel uncomfortable on Airtasker, we would advise you to cease communication and remove yourself from the situation. Let us know about what’s happened as soon as possible - our specialised Trust and Safety team can support you.
Remember if you ever feel in danger or find yourself in an emergency, call your local emergency line.
Something seems too good to be true
Often if something seems unbelievably good, it’s likely it’s bad. Be wary of tasks with a sense of extreme urgency, tasks at odd times of the night, and requests to use your own money or accounts to undertake tasks. Ask questions in the comments section before making an offer, particularly to clarify grey areas or to confirm the exact specifics of a task.
Check out our detailed article here for more tips. If you’re still suspicious about something, please let us know so we can investigate.
Someone wants to cancel for cash
A customer may sometimes request to cancel the task so they can pay in cash instead. This could be for any number of reasons, but research indicates it could relate to fraudulent activity.
Tasks that stay on Airtasker incur a fee so we can offer services that protect both customers and Taskers. The fee allows us to provide a secure platform and payment system, Insurance, dispute resolution and a support team. If a task is cancelled, it will not be eligible for any of these services that are exceptionally valuable if something goes wrong.
We strongly advise keeping the task and payment on Airtasker as our research shows this is the safest way. If someone does request to cancel in favour of cash you can politely decline, and say you would rather stay on Airtasker. If you feel uncomfortable at any time during this type of conversation, reach out to us and we can assist.
Something has gone missing during a task
If you can’t find something (such as tools, keys or other belongings), it’s possible you’ve left it behind on location. Try reaching out to the customer to see if they’ve found anything.
If you’re having trouble reaching them or getting your item/s back, reach out to us so we can advise according to the situation.
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