Can I cancel bookings?

Bookings, known as Instant Claim tasks to Taskers, are a new type of task to help you get more done with less fuss. If you haven't heard of them before, check out our article here for more information.

This article has information about cancellations for bookings. Here you'll find:


How to cancel unclaimed bookings

Once you’ve confirmed your booking details, what do you do if circumstances change and you no longer need someone to help shift those boxes?

Here’s a step-by-step guide to cancelling that unassigned booking:

  1. Go to your removal task (before it's claimed you'll find it in the Bookings tab of My Tasks).
  2. Scroll down to the bottom of the task to find the Cancel booking button.
  3. Select Cancel booking.
  4. Follow the steps on screen.

Once this is done, your booking should be cancelled. We only deduct payment once a Tasker has been assigned, so no return of payment should be needed.


How to cancel claimed bookings

Once a booking has been claimed, it becomes just like a regularly posted task. That means that cancelling a claimed booking uses the same process as cancelling a normal task.

Here's a step-by-step guide to cancelling a task:

  1. Go to the removal task (after it's claimed you'll find it in My Tasks).
  2. Select More Options.
  3. Select Cancel Task.
  4. Follow the steps on the screen.

The Tasker will then get notified about your request. They have 48 hours to either accept or decline the cancellation. If we don’t receive a response within this time, the task will be cancelled automatically.

Once the task has been cancelled, payment will be returned to you. Please note that this may come to you as Airtasker Credit - keep an eye out for an email at this time for further information.

You can find more information about cancelling normal posted tasks here.


Have more questions about bookings? See our range of helpful articles here for more information.

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