The best time to release payment is when the Tasker has completed your task and you’re happy with the end result. The following checklist might be helpful:
- Is the task completed to the description?
Example: For cleaning tasks, was the Tasker able to complete everything included in your description? Tick off any must-haves or checklists that you had.
- Are you happy with the result of the task?
Example: For logo creation tasks, were you satisfied with the logo created by the Tasker? The task is finished when there’s no need for further revision.
- Are you satisfied with the quality of the work?
Example: For lawn mowing tasks, have you checked that all the areas in your description have been mown? Inspect the work before you release payment.
We suggest only releasing payment after you've inspected the task and confirmed it's completed to your requirements. If you're not ready to release the payment for any reason, try communicating with the Tasker to let them know your feedback using the Airtasker private messaging feature. In the event you and the Tasker are unable to come to a resolution, we have a dispute resolution service to assist.
Please note: Once payment has been released, it is transferred into the Tasker's bank account and is no longer held securely in Airtasker Pay so we will be unable to help retrieve any funds should a dispute arise.